Privacy Policy

Last updated: November 13, 2024

1. Introduction

Convertorio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our image conversion service.

By using Convertorio, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you create an account, we may collect:

  • Email address
  • Name (first and last)
  • Password (encrypted)
  • Payment information (processed securely through third-party payment processors)

Usage Information

We automatically collect certain information when you use our Service:

  • IP address
  • Browser type and version
  • Device information
  • Conversion history and usage statistics
  • Pages visited and time spent on our Service
  • Referring website addresses

File Information

When you upload files for conversion:

  • We temporarily store your files on our servers for processing
  • Files are automatically deleted within 24 hours
  • We do not scan, analyze, or access the content of your files
  • File metadata (size, format, conversion settings) may be logged for service improvement

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our Service
  • To process your image conversions
  • To manage your account and subscription
  • To send you service-related notifications
  • To respond to your inquiries and support requests
  • To detect and prevent fraud or abuse
  • To analyze usage patterns and improve our Service
  • To send marketing communications (with your consent)
  • To comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your information:

  • 256-bit SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive data
  • Regular security audits and updates
  • Access controls and authentication requirements
  • Automated file deletion after 24 hours
  • Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information for different periods depending on the type:

  • Uploaded Files: Deleted automatically within 24 hours
  • Account Information: Retained while your account is active
  • Usage Logs: Retained for up to 90 days
  • Payment Records: Retained for 7 years for tax and legal purposes

You may request deletion of your account and associated data at any time by contacting us.

6. Third-Party Services

We use third-party services to help us operate and improve our Service:

  • Payment Processors: For processing subscription payments
  • Analytics Services: To understand how users interact with our Service
  • Cloud Infrastructure: For hosting and data storage
  • Email Services: For sending transactional and marketing emails

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and keep you logged in
  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your data for certain purposes
  • Withdrawal: Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@convertorio.com.

9. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we comply with GDPR requirements:

  • We process data based on legal grounds (consent, contract, legitimate interest)
  • You have the right to lodge a complaint with a supervisory authority
  • We do not transfer data outside the EEA without adequate safeguards
  • We conduct Data Protection Impact Assessments when required

10. CCPA Compliance (California Users)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to deletion of personal information
  • Right to non-discrimination for exercising CCPA rights

We do not sell your personal information to third parties.

11. Children's Privacy

Our Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification (for significant changes)

Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

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